Frequently Asked Questions
Everything you need to know about our hand-woven collections.
What materials are Naghedi bags made from?
Our signature bags are meticulously hand-woven from state-of-the-art neoprene. This material is chosen for its durability, lightweight feel, and ability to hold vibrant colors while remaining easy to clean.
How do I care for my Naghedi tote?
For minor stains, we recommend spot cleaning with mild soap and water. For a deeper clean, most of our neoprene styles are machine washable on a cold, gentle cycle. Always air dry and avoid high heat.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.
Can I return or exchange my purchase?
Yes, we accept returns on unused items in their original condition with tags attached within 30 days of purchase. Please note that final sale items are not eligible for return or exchange.
Do you ship internationally?
Currently, we ship to select international destinations. Shipping fees and import duties are calculated at checkout based on your specific location and local regulations.
Are your bags handmade?
Yes, each Naghedi bag is individual and unique. Our weavers use traditional techniques to hand-finish every piece, ensuring a high level of craftsmanship and structural integrity.